Refund policy

Return Policy

What is your return policy?

RAY BILLIARDS offers a 45-day-money-back guarantee for all orders placed on our website. If you’re not satisfied with the products, we’ll email you a prepaid USPS shipping label and you can return them for a full refund. (Initial shipping charges for Alaska and Hawaii will not be refunded.)

RAY BILLIARDS does not refund purchases from other retailers.

Please get in touch with hello@raybilliards.com for information on returning a product purchased at an event.

 

Exchange Policy

What is your exchange program?

RAY BILLIARDS offers a 30-day exchange program for US and Canadian customers that allows for the exchange of colors and sizes, regardless of where the headphones were purchased, as long as the purchase has been within the past 30 days.

To begin the exchange process, contact hello@raybilliards.com. They’ll provide a prepaid USPS or Canada Post shipping label to return your cues. Once we receive them, we’ll send the exchange.